FAQ

1. My electronics have been exposed to high levels of water, what can I do?

The most important thing is to ensure power is isolated to the item and label that it has been exposed to moisture.

Make sure that no-one else mistakenly reconnects the item. If it is portable move it away from an area where it may be reconnected, otherwise lock out the isolator or fuse.

Do not power-on the item – Many times we have seen an item ‘tested,’ only for water residue to still be present on a critical part of the item and major failure to occur.

If possible run a dehumidifier in close proximity of the item.

Contact a service provider, insurance company or contact us at Regenisys. The item needs to be inspected to ensure it is safe.

If moisture ingress has occurred then partial decontamination may be required to remove moisture residue, otherwise corrosion or latent failures may occur as a result of exposure. Heavy moisture exposure does not necessarily mean the item is beyond repair.

Using our proprietary cleaning agents and techniques, Regenisys have recovered electronic equipment that has been fully submerged for up to 72 hours.

2. My equipment has been contaminated with building, plaster, GIB or concrete dust, will it cause issues?

Contamination from building dust can be a problem, especially to sensitive electronic equipment or moving mechanical parts.

The correct remedial plan will depend on correctly identifying what the contaminant is. For example, plaster or GIB contamination is completely different to concrete dust contamination, subsequently, remedial plans differ.

The quantity of contamination is also a factor, and whether the equipment has fan forced ventilation, such as computer cooling fans, which would cause even greater contamination coverage. See Regenisys’ online technical library document ‘effects of concrete powders on electronics’.

Do not brush or dry clean surfaces. This can cause the dust to become airborne and the very small particles of contaminant can stay airborne for a number of days. Therefore a surface that has been cleaned will be exhibit residue again over the next few days. Using a damp cloth will remove external residue and the item will look clean, but inside may still be contaminated.

Be wary if you are advised to take the item outside and ‘blow’ out the inside. This may remove the larger particles from the item but residue will still remain. Corrosion, electronic and mechanical failure can occur from residue remaining after an item has been blown out. See Regenisys’ online technical library document ‘surface cleanliness’.

If there is a requirement to prove the contaminant makeup, for insurance or remedial reasons, Regenisys are able to complete this type contamination sample testing.